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Returns

We know that online shopping for clothes can sometimes be difficult without knowing the exact fit of a garment. We want you to be satisfied with your purchases, love wearing your new clothes and continue shopping with us.

If something isn't right we will be happy to send you another colour, a new size, an entirely different style or an online store credit.  We do not provide refunds for change of mind, including if the incorrect size has been ordered. Any exchange is subject to availability.

SALE ITEMS - Sale items can be returned to us, at your own cost for return / exchange. For ease of processing, we recommend enclosing a self addressed express bag with your returned garment.

Any unsuitable items can be returned to us for an exchange or store credit as long as the item is in new and unused condition, with all original tags attached with your original receipt.

We ask that any unsuitable item be returned within 14 days of receiving the items.

If you want to return a garment and exchange for another size or garment, please also include a self-addressed express envelope.

Please note that all store credits are valid for 6 months.

The above policy does not impact your rights under the Australian Consumer Law and Regulations.

How to return online purchases  

Return your items together with your details to:

Roxanne Fashions

280 Doncaster Road

North Balwyn VIC 3104

 

Faulty, Missing or incorrect item?

If you receive a faulty or incorrect item or are missing an item please contact our customer service team so that they can assist you to resolve the problem. 

As a consumer, you are entitled to the benefit of statutory consumer guarantees in respect of items purchased from Roxanne Fashions. If you believe an item is faulty, not of acceptable quality, does not match the description provided or is not fit for purpose, you may be entitled to a remedy under the Australian Consumer Law.

Where you believe an item is faulty, it may be necessary for us to send your goods to the manufacturer or their service agent for it to be assessed within a reasonable period of time. If there is a major failure with the item, you may choose a refund, exchange or repair. If the failure is minor, we will repair the item (or, at our discretion, we may replace the item or refund you) within a reasonable time. These consumer guarantees apply to items or services and may be impacted by the type and age and nature of the item.

Where an item is damaged through misuse or abnormal use, Roxanne Fashions will not provide a refund, exchange or repair.

Roxanne Fashions will require satisfactory proof of purchase before providing a remedy under the Australian Consumer Law.

If you have received a faulty or incorrect item, we will reimburse the packaging and postage costs for a replacement. However, all "change of mind" returns must be shipped and handled at your own cost.  We suggest using a traceable mail method for return of garments.  

Returns Queries

If you would like to contact a member of our online team regarding an exchange, please email us via our contact us page.