Privacy policy
Privacy
At Roxanne Fashions we recognise the importance of your privacy and understand your concerns about the security of the personal information you provide to us. We comply with the Australian Privacy Principles (“APPs”) as contained in the Privacy Act 1988. The APPs detail how personal information is collected, used, stored and destroyed and how an individual may gain access to, correct or request deletion of any personal information held about them.
This Privacy Policy details how we manage your personal information, sets out some of your privacy rights in relation to your personal information and advises how you can contact us with privacy complaints or queries.
What personal information do we collect?
Information is collected from you directly primarily to make it easier and more rewarding for you to use our services.
The type of personal information collected will depend on the goods or services you have asked us to provide or may be interested in and may include names, addresses, telephone, e-mail addresses, birth date and payment information (such as credit card details) and any other information relevant to your transactions or interactions with us.
How do we use your personal information?
Roxanne Fashions may use and disclose your personal information to fulfil orders and provide services to you.
We may also use your personal information for related purposes that you would reasonably expect, such as marketing similar products or services. . We may share information with third party service providers who assist with our marketing, IT support or delivery services provided they comply with confidentiality and data protection standards. You can opt out of receiving marketing communications at any time by using the unsubscribe link or contacting us directly.
We may also disclose your personal information where we have sought your consent or as is otherwise allowed or required by law.
Storage and Security
Personal information is stored electronically, on paper, or both. Roxanne Fashions has implemented reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access, modification or disclosure. We use a combination of physical security, administrative protocols, and technical controls, including access restrictions, encryption, and firewalls. Your information may be stored by trusted third-party providers (e.g. cloud-based services) under contractual obligations consistent with Australian privacy law.
Please be aware that electronic communication such as e-mail or through the online web form may not always be secure. If you have any concerns please provide information in an alternate form, such as by phone.
When your personal information is no longer required, we will take reasonable steps to destroy or de-identify it securely, unless we are legally required to retain it.
We use 2048-bit SSL encryption technology when processing your financial details, which is industry standard and designed to protect your data.
Access and Correction
In most cases, you have the right to request access to your personal information we hold about you and request corrections unless are legally permitted to refuse.
To help us maintain accurate records please notify us of any changes to your personal information.
Collection of Computer Data
When you visit our website, www.roxannefashions.com.au, our computer servers will automatically record anonymous data such as your computer’s IP address, browser type, pages visited, time spent and referring websites. This data is used to improve website functionality and user experience and is not linked with any personally identifiable information. We may use cookies or similar technologies to enhance website functionality. You can manage cookie preferences in your browser settings.
Privacy Concerns and Complaints
If you have any queries or concerns about your personal information, or would like to make a complaint, please contact us on (03) 9500 1549 or by email us via our contact us page.
Version 3.2 - last updated August 2025