FREE postage on orders over $50 within Australia.

 

Delivery

We know how exciting it can be when you have ordered something fabulous and cannot wait for it to arrive.  Below is everything you need to know about when your garments will be delivered. 

 

Delivery during COVID-19

Online orders and deliveries will continue during this time of COVID-19. Australia Post are experiencing significant increases in the number of parcels they are processing and have informed us that there are some greater delivery delays, so we ask for your understanding and patience.  Australia Post have assured us they are doing all they can to make sure parcels are delivered as quickly as possible during this time.

 

Within Australia

Delivery on orders over $50 is FREE within Australia. Orders under $50 will incur a postage and handling fee of $15.

All orders are sent via Australia Post. You will receive tracking information from Australia Post via their Tracknoreply@auspost.com.au email address, so you can follow the progress of your delivery.  Deliveries may take up to 10 business days.   

This service does not require a signature on delivery. The parcel will be left at the address provided (even if no one is home).  If you do not feel comfortable about this please contact us to discuss alternative delivery arrangements. 

Our online store does not carry its own stock and when you place an order we need to receive the stock from one of our stores.  If your order is delayed we will notify you as soon as possible.  

 

International Destinations

To New Zealand - delivery is a flat fee of AUD$25. We send international orders via regular post. 

New Zealand orders may take up to 15 business days.

For orders being sent to other international destinations there is a flat postage fee of AUD$35 that applies to all orders.  

Delivery times for other overseas locations will depend on your country’s postal network but an estimated delivery time is between 15-20 business days.  

As the orders are sent via normal post the addressee’s signature will be required on delivery for confirmation of arrival. 

Postal charges do not include possible taxes and duties which may applied by customs in your country.   You will be responsible for any custom duties, foreign taxes or other fees which may be imposed by your country.  To comply with Australian export regulations we are required to declare the exact value of all items ordered and mark them as dutiable merchandise.  You should contact your local customs offices to gain further information. 

Roxanne Fashions will not be liable for deliveries outside the estimated times above. 

 

Late Delivery

If you have not received your order within the days specified please contact our customer service team on +613 9500 1536 or email us via our contact us page.