Now free delivery on orders over $150

Delivery and Returns

We know how exciting it can be when you have ordered something fabulous and cannot wait for it to arrive.  Below is everything you need to know about when your garments will be delivered. 

Within Australia

Delivery is FREE when you spend over $150. 

For orders under $150 there is a $15 postage fee.   

All orders are sent via Australia Post.  You will receive tracking information from Australia Post via their Tracknoreply@auspost.com.au email address, so you can follow the progress of your delivery.  In most cases we send items via Express Post.  However, deliveries may take up to 10 business days.   

This service does not require a signature on delivery. The parcel will be left at the address provided (even if no one is home).  If you do not feel comfortable about this please contact us to discuss alternative delivery arrangements. 

Our online store does not carry its own stock and when you place an order we need to receive the stock from one of our stores.  If your order is delayed we will notify you as soon as possible.  

International Destinations

We send international orders via Registered Post. 

For orders being sent to New Zealand there is a postage fee of $AUD15 which applies to all orders. 

New Zealand orders may take up to 15 business days.

For orders being sent to other international destinations there is a flat postage fee of $AUD35 that applies to all orders.  

Delivery times for other overseas locations will depend on your country’s postal network but an estimated delivery time is between 15-20 business days.  

As the orders are sent via Registered Post the addressee’s signature will be required on delivery for confirmation of arrival. 

Postal charges do not include possible taxes and duties which may applied by customs in your country.   You will be responsible for any custom duties, foreign taxes or other fees which may be imposed by your country.  To comply with Australian export regulations we are required to declare the exact value of all items ordered and mark them as dutiable merchandise.  You should contact your local customs offices to gain further information. 

Roxanne Fashions will not be liable for deliveries outside the estimated times above. 

Faulty, Missing or incorrect item?

If you receive a faulty or incorrect item or are missing an item please contact our customer service team so that they can assist you to resolve the problem. 

Late Delivery

If you have not received your order within the days specified please contact our customer service team on +613 9816 4411 or email us via our contact us page.

 

RETURNS 

We know that online shopping for clothes can sometimes be difficult without knowing the exact fit of a garment. We want you to be satisfied with your purchases, love wearing your new clothes and continue shopping with us.

If something isn't right we will be happy to send you another colour, a new size, an entirely different style or an online store credit.  We do not provide refunds for change of mind.  Please note that we also do not exchange "Sale" items for change of mind.  Any exchange is subject to availability.

Any unsuitable items can be returned to us for an exchange or store credit as long as the item is in new and unused condition, with all original tags attached with your original receipt.

We ask that any unsuitable item be returned within 14 days of receiving the items.

If you want to return a garment and exchange for another size or garment, please also include a self-addressed express envelope.

Items will only be exchanged once they are received by Roxanne Fashions.

If items are exchanged for another product which is more expensive, you must pay the price difference plus delivery costs (where applicable).  

If items are exchanged for a product which is of lesser cost, a store credit for the difference will be provided (less any postage costs). 

Please note that all store credits are valid for 6 months.

How to return online purchases  

Return your items together with your details to:

Roxanne Fashions

280 Doncaster Road

North Balwyn VIC 3104

If you have received a faulty or incorrect item, we will reimburse the packaging and postage costs for a replacement. However, all "change of mind" returns must be shipped and handled at your own cost.  We suggest using a traceable mail method for return of garments.  

Returns Queries

If you would like to contact a member of our online team regarding an exchange, please email us via our contact us page.